Complaints and Appeals

Authors, reviewers, readers, and members of the public may raise concerns.

Step 1 — Direct contact

Send the complaint in writing to the Editor-in-Chief at the contact address on the Contact page. Include the manuscript or article identifier, a clear statement of the issue, and any supporting evidence. Acknowledgement within five working days.

Step 2 — Investigation

Following the relevant COPE flowchart. Where the Editor-in-Chief has a conflict, an independent editor handles the case. Substantive response within thirty working days.

Step 3 — External escalation

Escalation to COPE or to an independent ombudsperson if the complainant remains dissatisfied. No reprisals are taken against complainants acting in good faith.